IBH uses best-practice templates and operating platforms to track all requests and tasks performed by its servicing teams. The data is continuously reviewed to identify servicing patterns and areas of improvement – the goal being fully streamlined and optimized servicing levels of clients. Findings are shared and discussed with clients periodically for continuous improvement.

IBH also strives to ensure that program performance and key improvement initiatives are consistently communicated to senior management. Visibility for key decision makers on strategic initiatives within any insurance and risk program is essential for accountability. Some of the reports IBH clients benefit from, include the following:

• Quarterly Stewardship Reports
• Management Dashboards
• Placement Comparisons
• IBH E-Services Report
• Summarized Risk Profiles and Registers